Connect Shopify to WhatsApp for order confirmation

What you get

• A custom app for your store, created once in Shopify settings.
• The webhook registers itself after connecting.
• A tag on the order for each reply, like confirmx:CONFIRMED.
• Order details in the message: name, items, total and address.

How to connect Shopify

1. In Shopify: Settings → Apps and sales channels → Develop apps, and create an app.
2. Enable read_orders, write_orders and read_fulfillments, install the app, and copy the Client ID and Client Secret.
3. In ConfirmX: open Settings → E-Commerce Integrations → Add Integration and choose Shopify.
4. Enter your store URL (https://your-store.myshopify.com), Client ID and Client Secret, then click Connect Store.

Turn on order confirmation

After connecting, the fastest way to start confirming: open Workflows, choose Create from Template, pick E-commerce Order Confirmation, select the integration and your WhatsApp number, review the flow, then click Click to Activate. The full walkthrough is in setting up WhatsApp order confirmation.

Where does the reply appear in Shopify?

The Update Order Status node adds a tag to the order: Confirmed, Cancelled, Needs a Call, No Answer or Callback Requested. A new tag replaces the previous one, so you can filter orders by it.

Good to know

• If an order arrives without a phone number, check your Shopify app’s customer data settings.
• The connection works with new orders. The Sync Orders button imports older orders without messaging them.

Questions

Other stores

EasyOrders · WooCommerce